WestCom 911 is a regional Public Safety Answering Point (PSAP) providing emergency call handling and dispatch services for 12 partner fire and EMS agencies across the Greater Houston area.
Our Mission
WestCom’s Public Safety Professionals strive daily to provide exemplary Fire and Medical Dispatch Services to our Community and First Responders. We are customer first oriented; supporting expedient
and quality Fire Rescue and Emergency Medical instructions through the application of the industry’s best
practices. Our standard is excellence and the road to get there will be through our teamwork.
Our Values
To be a leader in multi-agency communications centers by providing superior service to our community,
responders, and employees. We believe the best way to predict the future is to create it. Innovation,
knowledge, and dedication are precursors to greatness.
Administration Team
Behind every call for help is a team of dedicated professionals working behind the scenes to support our dispatchers, coordinate operations, and keep our communications center running smoothly. Their work plays an important role in ensuring WestCom 911 can continue providing reliable, professional service to the communities and first responders we serve.
Bobby Clark
Director of Emergency Communications
Dennis Maldonado
Director of Technology
Lina Alvarado
Assistant Chief – Administration
Samantha Smith
Public Information Officer & Responder Wellness